Hours-long Comcast outage due to software issue, now resolved

Photo via Google
Comcast Internet, TV and phone services were
down for a few hours along the Jersey Shore.

Despite Tuesday being a beautiful beach day, locals and visitors were burning to know when they would be able to get back online as Comcast Internet, TV and phone services were down for a few hours along the Jersey Shore.

The system went out early morning due to a software issue that was impacting the network feeds to some of the company’s central and northern Jersey Shore systems, Jeff Alexander, vice president of public relations for Comcast’s northeast division, told The SandPaper.

A company phone recording stated the network would be restored at 11:50 a.m. However, it was not re-established until about 3 p.m.

Alexander said Comcast’s engineers “proactively” detected the problem and worked “aggressively” to resolve it. He apologized for the inconvenience.

— Kelley Anne Essinger


This article was published in The SandPaper.