Comcast customers affected by service outage to receive $5 credit

Photo via Google
Customers are receiving a $5 credit.

As an apology for the Comcast network outage on Tuesday, June 23, impacted customers will receive an automatic $5 credit, Jeff Alexander, vice president of public relations for Comcast’s northeast division, said. Customers do not need to do anything to receive the credit. It will appear on an upcoming bill, he explained.

“We are very sorry about the recent interruption to Xfinity services in some Jersey Shore areas,” Alexander stated. “We know customers rely on us and we fell short of their expectations.”

Internet, TV and phone services were out early Tuesday morning due to a software issue that was impacting the network feeds to some of the company’s central and northern Jersey Shore systems, Alexander confirmed.

A company phone recording that day stated the network would be restored at 11:50 a.m. However, it was not re-established for most people until about 3 p.m. or later.

Alexander said the “length of the interruption varied by neighborhood. Some were impacted for about an hour while others were out for a longer period of time.”

Although reports about the outage being a nation-wide hacking incident circled the Internet, Alexander insisted “it was a software issue that affected some of our Jersey Shore systems – nothing beyond that.”

“Our engineers detected it proactively and remedied the problem as quickly as possible,” he said.

— Kelley Anne Essinger


This article was published in The SandPaper.